Transport Conditions

Jetair NV, a public limited company under Belgian law, (hereafter called “Jetair”) offers airline tickets for flights to over 80 destinations under the brand name “Jetairfly.com”. The flights are carried out by the air carrier Tui Airlines Belgium N.V., a public limited company under Belgian law, (“hereafter called “Jetairfly”), or by a different carrier of Jetair’s choice.

When booking your flight(s), you should confirm that you have taken note of and agree with the transport conditions.
If a stipulation of the present conditions is contrary to an applicable international convention or to an act, a regulation or any other imperative rules, the stipulation will not be applicable.
The fact that one stipulation is not applicable will not have any influence on the other stipulations of the present transport conditions.
The translation from Dutch is for convenience only. In case of dispute the original version prevails.

These transport conditions apply to any agreement regarding air transport of passengers and their baggage, including all relating services, that is offered through Jetair under the brand name “Jetairfly.com”, through the website www.jetairfly.com, the call centre, a travel agency, or a point of sale at the destination or an airport.

Proof of the transport agreement is either the ticket indicating the name(s) of the traveller(s) or the confirmation of the reservation. Any transfer, change or cancellation of the booking results in costs.

A ticket is a document valid for the transport of one or several travellers and their baggage, issued by or on behalf of the air carrier; in case of a remote sale, it is the document delivered or issued to the traveller(s) as confirmation of the booking.

The ticket is the proof of the transport agreement concluded with the travellers whose names are indicated on the ticket. If no ticket is issued, the confirmation will constitute proof of a transport agreement. In both cases, the transport conditions are applicable. 

Only the persons to whom a ticket was issued or whose booking was confirmed in accordance with article 6 will be allowed on the flight. The carrier will only provide transport for the travellers mentioned on the ticket. They will be asked to identify themselves. If a traveller cannot prove that he/she is the person indicated on the ticket, the carrier is entitled to refuse to transport this person. 

If a ticket is lost or damaged, either wholly or in part, Jetair or the carrier may, upon the traveller’s request, replace the ticket by issuing a new one, provided that the traveller is able to prove that a valid ticket had been issued for the flight(s) concerned.

A ticket or a reservation is only valid if it corresponds to a booking confirmed in accordance with the regulations described in article 6.1 or in the electronic documents issued by Jetair.

A ticket or a booking cannot be transferred without the prior written consent of Jetair.

If the traveller requests another change, Jetair is entitled to charge the costs resulting from the change in addition to a possible increase in the price of the flights and/or the additional services.
The costs are charged for each person and each changed section of the flight (‘leg’). 

a) Short and medium haul flights:

• Until 3 days before the flight date (check-in date): € 50 pp./ way. If the new fare is greater than the initial one the price will be adjusted. If the new fare is lower than the initial one there will be no refund; the cost will be maintained;

Change of meals, Special Service Request (assistance, sporting material, pets,...), transfers, comfort class and other additional services :

* All services mentioned can not be changed or cancelled. (cfr. "Cancellation by the traveller")

The traveller is at all times allowed to cancel the agreement as a whole or in part. If the traveller cancels the agreement on account of a circumstance for which he/she is responsible, he/she will compensate Jetair and/or the carrier for any losses suffered as a result of the cancellation.
The traveller should inform Jetair of the cancellation before the date of the flight, via his travel agent, if any, with indication of the reference number of the booking(s). The cancellation can only be processed on workdays during business hours (monday till saturday included from 9 until 17 hours). Cancellations outside this period will be deemed to have been sent on the next workday.

The amount of the compensation depends on the time of the cancellation and is per person.
• Until the flight date: the cancelled flight is non-refundable, with the exception of a € 12,50 token reimbursement.  (The "administration fee" is non-refundable. No reimbursement possible when ticketprice is lower than €12,50)
• In case of non-presentation for the flight that was booked (no show), the ticket becomes void and is non-refundable.
Important: in case of a no show on the outgoing flight Jetair reserves the right to cancel the corresponding return flight without indemnification for the traveller, unless he reconfirms this flight explicitly to Jetair within 48 hours. Such confirmation cannot be considered if one way flights to or from the destination in question are not allowed.
The above mentioned cancellation fees are not applicable in case of article 10.3.

Cancellation of meals, Special Service Request (assistance, sporting material, pets,...), transfers, comfort class and other additional services :

Optional insurance policies cannot be cancelled.

We advise you to take the optional cancellation insurance.

The rates are only applicable to the transport between the airport of departure and the airport of destination. The rates do not include the transport between airports and/or airports and terminals situated in the city, unless these transports are automatically provided by the carrier without extra charge. 

The rates that will be charged are the rates applicable at the time of the booking. These rates may vary depending on the number of seats available at the moment the booking is made.
The rates are determined depending on the conditions that grant, restrict or exclude the right of the traveller to change or cancel his/her booking. These rates and conditions are determined at the moment of the booking and the restrictions and/or costs relating to cancellations and/or changes are those of which the traveller is informed at the moment of the booking.

There are no child reductions. 

Babies under the age of 2 travel free of charge (on the lap of one of the parents, they do not have their own seat on the aeroplane). Babies do pay airport taxes.

If the child is 2 years after the outward flight but before the return flight, the full fare applies for the whole round trip. Abuse will automatically result in a refusal of the free ticket, so you risk not being able to leave.  

 

All taxes imposed by the government or by any other public authorities, in particular the airport authorities, with regard to the traveller, his/her baggage or the use by the traveller of any or all services and facilities will be added to the applicable rates and are payable by the traveller, unless indicated otherwise in the carrier’s rules and regulations. 

Jetair is entitled to adjust the confirmed price in case of an introduction of new or increase of existing taxes, such as airport taxes or other taxes charged per flight or per passenger, chargeable to the carrier.
Jetair also reserves the right to adjust the transport price in case of an objective, relevant and unforeseeable increase of fuel costs.
In case of a price adjustment, Jetair will inform the travellers immediately, at the latest 21 days before the date of the flight. If the increase amounts to more than 10 per cent of the price of the flight, the traveller is entitled to cancel the transport agreement without any costs and will be reimbursed for the price of the trip. He/she should exercise this right within 48 hours after having been informed.

The traveller must pay the total price of the trip upon concluding the agreement. The booking is confirmed after receipt of the payment. Jetair is entitled to cancel the booking if no payment is received from the traveller.

Personal data (name, address, telephone number, credit card number …) are required to make a booking. Jetair attaches great importance to the protection of these data. The data are stored and protected in accordance with Belgian legislation. The traveller’s data constitute confidential information and will not be passed on to third parties.

It is possible to book type of seats from 14 days before your first flight. If you return within 2 weeks to a Belgian airport you can book type of seats for both the outward and the return flight. You can also make a booking for the outward flight only or for the return flight only.

Tickets that are not used on the flight, for which the booking was made, are no longer valid and will not be reimbursed.
In case of a ‘no show’ on the outgoing flight Jetair reserves the right to cancel the corresponding return flight without indemnification for the traveller, unless he reconfirms this flight explicitly to Jetair within 48 hours. Such confirmation cannot be considered if one way flights to or from the destination in question are not allowed.

Travellers should report at the check-in desk well in advance in order to complete all formalities and follow all procedures preceding departure. If no time is indicated, check-in is not later than 120 minutes before the published departure time (180 minutes on long distance flights). Travellers are under no circumstance allowed to check in later than the indicated time.
If a passenger is not present at the check-in desk in time, the carrier is entitled to cancel the seat booked for that passenger. The flight will in no case be delayed.
The carrier cannot be held responsible for losses or costs resulting from the non-fulfilment of the above-mentioned obligation by the traveller.

The carrier may refuse to transport passengers and/or their baggage for the following reasons:

The carrier may refuse to transport passengers and/or their baggage if one of the following situations has occurred, whether or not before the flight, or is likely to occur:

The acceptance of children traveling alone, disabled persons, pregnant women or sick persons on board is subject to the prior consent of the carrier and payment of the costs, if any.
The rules below only concern flights operated by Jetairfly or Freebird (destination Turkey). For other airlines the ‘Special requests’ have to be confirmed. Payment is due at the airport.

According to their age, unaccompanied minors can or have to apply for assistance during the embarkation, the flight and at the destination airport.
Assistance must be applied for on reservation. There is a € 30 fee per leg and per child (except for destination Casablanca from and to Charleroi : € 60).

In case the assistance has not been applied for at reservation, there is in addition a supplement of € 7,50 per flight and per child at the airport.
The special form 'UM' must be completed and sent to the carrier 2 weeks before the flight date. The minor must present himself at the airport in due time at the carrier's desk or at the check-in.

Children under the age of 5 must always be accompanied by an adult aged 18 years or older.

Unaccompanied minor (UM): for children between the ages of 5 and 11, an application for assistance is mandatory in case they are not accompanied by an adult aged 18 years or older.

Young passenger (YP): for youngsters between the ages of 12 and 18, assistance is optional (to be applied for).

Children under 2 years of age, during the whole round trip, are in principle not entitled to a seat of their own and have to travel in the lap of an adult.
Prams, strollers (car-) carrying baskets are admitted free of charge in the baggage compartment (= the hold). Passengers have the possibility to take one of these items to the aircraft, where it will be loaded into the hold. Upon arrival, if possible, it will be returned at the exit of the airplane. In other cases, the stroller or (car-) basket can be picked up along with the other baggage in the baggage room of the airport building. Attention, all items must receive a luggage tag at check-in, also the stoller or (car-) basket that is taken to the aircraft.

Passengers with reduced mobility may apply for assistance, provided that the conditions laid down in EU regulation 1107/2006, and specifically the necessity of the prior application, have been met.

An expectant mother is allowed to fly until the end of the 35th week into her pregnancy (32 weeks in case of multiple pregnancy), provided that she can submit a medical certificate in Dutch, French or English, confirming that she can travel by aeroplane without any risks for the pregnancy or of premature birth. From 36 weeks onwards flying with Jetairfly is not permitted anymore.

Jetairfly reserves the right to request the submission of a medical certificate at the moment of departure.

The number of blind, deaf or mute passengers is limited. Has to be applied for by means of the application form 'ASST' (see article 8.2.3.).

Guide dogs can be taken along free of charge in the cabin and do not have to be transported in a carrier bag or pet box.* Pursuant to European legislation dogs have to wear a muzzle.

* Not possible on flights from non-EU countries to Charleroi, as this airport is not an officially recognised border inspection post for live animals.

Should the passenger have any indication that medical problems may arise during the flight, they are to seek medical advice prior to the flight, particularly when they are to take a long flight. The passenger has the responsibility of taking the required precautions. If the passenger fails to do so, it will be at their own expense and risk.
Passengers with certain disorders must in any case be able to present a written statement by their family doctor in order to be able to fly :
• Recent heart attack;
• if specific equipment needed: injections, drip, oxygen;
• major internal or external injuries;
• mentally challenged passengers.
Stretchers are not allowed on board of Jetairfly.

There are restrictions as to the nature and the weight of the baggage that is transported free of charge. Overweight baggage will be charged extra.

1.  The baggage transported free of charge is limited to the weight indicated on the (master)ticket. Overweight will be charged by the air carrier upon check-in. The weight of a travelling case is limited to 32 kg.

When travelling with Jetairfly each paying passenger is allowed to take 20 kg of baggage on short and medium haul flights, 25 kg on long haul flights*.

Infants less than 2 years : 20 kg (except for Casablaca from and to Charleroi : 0 kg)

 

The baggage allowance is only valid per person. The reservation of an additional seat for a single person, for example to improve comfort, does not entitle the passenger to carry extra baggage. 

 

2. !! Overweight beyond the normal allowed luggage can be reserved in advance (until 3 days before departure) on Jetairfly (JAF) and Freebird (FHY) flights. (to a maximum of 20kg pp.)

The carrier does not accept any responsibility for valuable, fragile and/or perishable goods transported in the registered baggage.

 

* Long haul flights : to Cuba, Costa Rica, Dominican Republic, Jamaica, Mexico, Zanzibar, Thailand and Kenya.

Hand-baggage is also subject to restrictions.
For obvious reasons of safety and with a view to the comfort of the passengers, only one piece of hand-baggage is allowed per passenger. Hand- baggage is baggage that you keep with you during the flight. The dimensions must be small (55 x 40 x 20 cm, total of the dimensions maximum 115 cm) and its weight cannot exceed 6 kg (if Comfort Service booked on long haul flights 10 kg per passenger).

Hand-baggage exceeding these dimensions and/or this weight will be refused at the boarding gate.

Sometimes the exceeding amount of  hand-baggage can be transported in the baggage compartment, subject to additional cost.
Infants (babies under the age of 2) are not allowed to have any hand-baggage. See art. 8.2.2. (Transport Conditions  http://www.jetairfly.com/flight/conditions-of-transport/en/) regarding the transport of prams, strollers and (car-) carrying baskets.

The transport of sports equipment has to be notified upon booking. The corresponding cost is added to the price of the ticket. If only notified at the airport the charge is increased by € 7,50 per piece and per leg as administrative costs. Moreover there is a risk that the transport will be refused due to the limited cargo capacity of the aeroplane.
The carrier rejects all liability for the eventual refusal of import of the equipment by the local customs.
Mopeds, motorcycles and jet skis are not transported.
The rules below only concern flights operated by Jetairfly or Freebird (destination Turkey). The price could also be different. For other airlines the ‘Special requests’ have to be confirmed. Payment is due at the airport.

You should mention this when booking your flight. 
Specific instructions:
• the front wheel must be detached and fastened to the frame;
• the pedals must be folded back;
• the tyres must be deflated;
• the handlebars must be aligned with the frame;
• the bicycle must be provided with a protective cover.
The transport of CO2 cartridges used to inflate bicycle tyres is forbidden.

You may be asked to open your bag with sports equipment at the check-in. In case of refusal or abuse the applicable rate for overweight baggage will be charged, without any right to reimbursement of the fee for sports equipment.

Golf bag (max 25 kg, 1 per passenger): € 30 per leg.

(for destination Casablanca : € 60 per leg)
If you pack your golf equipment in a special bag, even if the total weight is less than the authorised weight, you will have to pay the fee.
If you pack your golf/diving equipment in a normal bag (80 x 60 x 25 cm, total of the dimensions maximum 158 cm) it will be considerated as regular baggage. You will only have to pay the overweight according to the applicable rates.

You may be asked to open your bag with sports equipment at the check-in. In case of refusal or abuse the applicable rate for overweight baggage will be charged, without any right to reimbursement of the fee for sports equipment.

Diving equipment (max 20 kg, 1 per passenger): € 20 per leg (Casablanca : € 60). Without notification during the booking, this amount is increased at the airport by € 7,50 per piece and per leg. Moreover there is a risk that the transport will be refused due to the limited cargo capacity of the aeroplane.
Specific instructions:
• oxygen cylinders must be empty;
• no lead for lead belts;
• diving lamps should be carried as hand baggage, on condition that the bulb is removed and packed separately;
• diving torches with elongated batteries can be considered as a weapon and are possibly refused as security measure at the airport.
If you pack your diving equipment in a special bag, even if the total weight is less than the authorised weight, you will have to pay the fee.
If you pack your diving equipment in a normal bag (80 x 60 x 25 cm, total of the dimensions maximum 158 cm) it will be considerated as regular baggage. You will only have to pay the overweight according to the applicable rates.

Kite or surfboard (max 30 kg): € 40 per leg (€ 60 for destination Casablanca). 1 per passenger.
Specific instructions:
• sail, boom and sectional mast to be packed compactly.

Rubber dinghy and paraglide (max 15 kg, 1 per passenger): € 10 per leg. 

All travelers must be in possession of the required documents for transportation of pets.

Pets, that are travelling with their owner within Europe need to be in possession of a European passport (available at the veterinary surgeon). This form replaces the series of international documents that were necessary to prove that the pet had been vaccinated against rabies. For identification purposes the pet needs to have a chip or a tattoo. Sweden, Great Britain and Ireland demand additional vaccinations against rabies, ticks and tapeworms. Furthermore, a blood test needs to prove that the animal holds a sufficient amount of antibodies against rabies in its blood.

Info: http://www.diplomatie.be or at your veterinary surgeon, who has delivered the passport.

The presence of an animal has to be announced during the booking procedure. The number of small dogs and cats in the passenger compartment is limited. For transport of pets in the baggage compartment, a fixed rate is applied, payable on booking.
If the presence of the animal was not mentionned on beforehand, the price payable at the airport is increased by an administrative cost of € 7,50 per animal and per leg.
No small dogs or cats are allowed in the passenger compartment on long haul flights.
A guide dog is always allowed to travel in the passenger compartment, regardless of the weight (with the necessary equipment and not possible on flights from non-EU countries to Charleroi, as this airport is not an officially recognised border inspection post for live animals). However, it must be kept on a leash and be muzzled.
The rules below only concern flights operated by Jetairfly or Freebird (destination Turkey). As no appropriate cargo hold for pets is available on the aeroplanes of Freebird, only small dogs and cats can be transported in the passenger cabin.
For other airlines the ‘Special requests’ have to be confirmed. Payment is due at the airport.

A limited number of small dogs and cats (1 per passenger, max. 3 per flight) is transported free of charge in the passenger cabin (Except on long haul flights and not possible on flights from non-EU countries to Charleroi, as this airport is not an officially recognised border inspection post for live animals).
The animals may be transported in the passenger compartment provided that:
• they are at least 8 weeks old;
• they are transported in a hygienic, watertight bag or basket (total of the dimensions max. 115 cm), big enough so the animal can still stand up.

• the animal, including bag may not exceed 6 kg.
• the animal cannot disturb other passengers in any way;
• female animals are not pregnant.

For the transport of pets in the baggage compartment* the animal needs to be at least 8 weeks old.

A fixed rate of € 50 par animal and per leg is applied, payable on booking.
The cage must be large enough for them to move without being hampered and be made of plastic or metal. 

* Not possible on flights from non-EU countries to Charleroi, as this airport is not an officially recognised border inspection post for live animals. 

Travellers are not allowed to take certain items as baggage :
• objects that are not regarded as travelling baggage;
• objects that may endanger the aircraft, the persons or the goods on board, as specified in the Dangerous Good Regulation of ICAO or IATA;
• goods of which transport is prohibited in accordance with the applicable laws or regulations of the country of departure or destination;
• objects which, in the opinion of the carrier, cannot be transported on account of their dimensions, weight or nature (breakable or dangerous);
• live animals, excluding dogs and cats

• cooking oils (max. 1/2 liter)

Transport of dangerous goods is forbidden. A non-restrictive list of such goods :
• explosives
• compressed gases
• flammable substances
• substances with a high oxygen content, e.g. peroxides and bleaching powder
• toxic substances
• radioactive substances
• corrosive substances
• magnetic, harmful or malodorous substances and irritants
In view of the international situation and for reasons of safety, passengers are not allowed to have objects that may present danger in their hand baggage (scissors, knives, razor blades, batteries…).
These objects will be confiscated by the security services.

Passengers must pack these objects in the baggage that will be checked in. A summary of the rules to be observed:
• hunting and sporting weapons are only transported in the baggage compartment ;
• the passenger must be able to submit the permits required in the countries of departure and destination ;
• weapons may never be loaded ;
• weapons and some types of ammunition must be packed and loaded into the baggage compartment separately ;
• transport of certain types of ammunition is forbidden.

Anyone may be tempted to bring home a specimen of a protected species as a souvenir, either knowingly or not: a necklace made of coral or ivory, a crocodile skin bag, turtle shells,...
On June, 1st 1997, European regulations concerning the international trade in endangered species of animals and plants, including mammals (e.g. monkeys and tigers), birds (e.g. parrots), reptiles (e.g. turtles) and plants (e.g. wild orchids) came into force. Some species may not be sold and an import licence is required for others). You risk confiscation and heavy fines if you violate these regulations.
Information brochures about the European regulations are available at the Belgian Ministry for Agriculture and the Retail Sector at the numbers +32 2 208 36 96 (plants) and +32 2 208 36 67 (animals).
Antiquities and works of art are often subject to export restrictions as well. Be sure to be well informed before you bring home these objects.

The liability of the air carriers in case of destruction, loss or damage to baggage is limited by international conventions.
You receive a numbered receipt for each piece of baggage that is checked in. Make sure not to lose this receipt. Each damage, non-delivery or loss of baggage should be reported to the local airport authorities. The numbered receipt is indispensable in such an event. Other baggage, such as hand baggage, strollers, sports equipment or photographic equipment is the responsibility of the passenger. It is advisable to take out an additional insurance for this type of baggage. If baggage is lost, you should have a PIR (Property Irregularity Report) filled out at the airport at the 'Lost & Found' desk. The same type of document must be filled out for damaged baggage (DBR or Damaged Baggage Report). Without these documents, you will not be able to receive compensation.
The carrier is not liable for damage to or loss, destruction or delay of
• items of which the transport is prohibited;
• items that are packed inaccurately;
• items that are embarked with a limited release tag;
• valuable, perishable, fragile or already damaged items.
The carrier excludes all liability for minor damages on the outside baggage (scratches, stains, dents, etc) as well as water damage of not waterproof baggage.

If the Montreal Convention is applicable, the liability of the air carrier in case of destruction, loss of, or damage or delay to baggage, is limited to 1.131 'Special Drawing Rights' per person (1 SDR = € 1,1218 dd. 16.06.2011).
Under the Warsaw Convention the indemnification is calculated in proportion to the weight at € 20 per kilo.

Given the low remuneration in the latter case a baggage insurance as offered by Jetairfly.com is recommended. See under the heading 'Insurance'

A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.

You can ask the Jetair representative or the check-in staff at the airport about the rate in force.

‘Extraordinary’ baggage, such as buggies, bicycles, sports equipment etc, meaning all items which are not carried in a suitcase of normal dimensions (lenght max. 80 cm, breadth max. 25 cm, height max. 60 cm, total of all dimensions max. 158 cm), are transported at the risk of the traveller.
You can have these goods insured at the airport at a modest rate. You can ask the Jetair representative or the check-in staff at the airport about the rate in force. 

The carrier shall do everything in its power to transport the passengers and their baggage swiftly and competently. The carrier will make every effort to respect the announced timetable.

In order to ensure that the times of departure and arrival of your flight have not changed, you should follow the procedure for verification of the flight schedule as described in the travel documents.

If the carrier cancels a flight or is not able to put a booked seat for which a confirmation has already been received at the disposal of the traveller, the carrier will reimburse the cost of the ticket and eventually accord a compensation in accordance with the applicable legislation and regulations.

With the exception of acts and omissions intended to cause damage and/or recklessness and/or conscious acts that may result in damage, the carrier will in no case be held responsible for errors or omissions in the flight schedule or in other information provided by the carrier, his staff, agents and subcontractors with regard to the times of departure and arrival or other flight information.

The carrier will not assume any liability for connections to the booked flight.

In case of improper behaviour of a passenger, this passenger can be denied access to the aeroplane for the flight in question and for any future flights.

In case of improper behaviour of a passenger, this passenger can be denied access to the aeroplane for the flight in question and for any future flights.
Jetair and/or the air carrier are entitled to take all appropriate measures if the behaviour of the passenger
• endangers the safety of the aeroplane, the passengers or the goods on board;
• prevents the crew members from performing their tasks;
• causes considerable annoyance with other passengers or with the crew.
The carrier can refuse the passenger concerned access to the aeroplane for a particular flight or for all flights in the future. In addition, legal action will be taken against the passenger involved.

The use on board of the following objects is forbidden :
• cell phones
• portable television sets
• portable video and playback equipment
• radio receivers
• radio transmitters
• toys with remote control
• all electronic devices of which it is not certain that they have no influence on the aircraft’s electronic systems
• electronic games without remote control
• compact discs, tape recorders
• portable voice recorders
The use of a laptop is forbidden during take-off and landing; once the aircraft is flying at cruising speed, you are usually allowed to use a laptop.

It is the policy of all air carriers that the captain of the aircraft has the power to autonomously decide to refuse access to drunk or aggressive passengers or to have them removed from the aeroplane after an intermediate landing. The passengers involved will be responsible for any ensuing damage or costs.

Smoking is forbidden on flights of Jetairfly (the electronic cigarette is not allowed). For other airlines you can obtain information from Jetairfly.com.

The travellers must be in the possession of the required travel documents.
More information can be found on the Travel formalities page

Travellers must provide Jetair and the carrier with all useful information that is explicitly requested. If travellers provide incorrect information and if this incorrect information leads to extra costs for Jetair and/or the carrier, these costs may be charged to the traveller concerned.
Travellers must comply with all laws, regulations, requirements and obligations imposed by the authorities of the country of departure, destination or transit, as well as with the regulations and instructions of the carrier or his agents.
The carrier does not assume any responsibility for information provided by his agents or subcontractors with regard to travel documents of visa required by the country of destination, regardless of whether this information was provided in writing or otherwise. Also, the carrier cannot be held liable if travellers do not obtain the necessary documents or visa.

Travellers must submit all documents required by the laws and regulations of the country of destination and transit. The carrier has the legal obligation to refuse to transport travellers who are not in the possession of the required entry and exit documents of the countries of departure and destination.

The liability of the air carriers is limited by international conventions.

The liability of Community air carriers is regulated by the Montreal Convention (1999), the regulation (EC) No 2027/99 (amended by regulation (EC) No 889/2002, and the regulation (EC) No 261/2004.
This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention.
COMPENSATION IN THE CASE OF DEATH OR INJURY
There are no financial limits to the liability for passenger injury or death. For damages up to 113.100 Special Drawing Rights SDRs (approximately € 147.000) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.
ADVANCE PAYMENTS
If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16.000 SDRs (approximately € 18.000).
PASSENGER DELAYS
In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4.694 SDRs (approximately € 5.250).
BAGGAGE DELAYS
In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1.131 SDRs (approximately € 1.470).
DESTRUCTION, LOSS OR DAMAGE TO BAGGAGE
The air carrier is liable for destruction, loss or damage to baggage up to 1.131 SDRs (approximately € 1.470). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.
HIGHER LIMITS FOR BAGGAGE
A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.
COMPLAINTS ON BAGGAGE
If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.
LIABILITY OF CONTRACTING AND ACTUAL CARRIERS
If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.
TIME LIMIT FOR ACTION
Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.

If the journey involves an ultimate destination or stop in a country which did not subscribed the Montreal Convention, the Warsaw Convention° is applicable, unless the flight is operated by a Community air carrier.
° This is the convention for the unification of certain rules relating to international carriage by air, agreed at Warsaw in 1929, or named convention as modified at The Hague in 1955 and /or Montreal in 1975. In case of decease or body injury as well as in case of destruction, loss of, or damage or delay to baggage, the liability of air carriers is limited by this convention.

Should the carrier suffer any damages due to the passenger’s failure to comply with any requirement as stated in these transport conditions, or due to any other shortcoming that can be attributed to the passenger, the passenger will reimburse the carrier.

In accordance with the European Regulation (EC) n° 2111/2005, article 9, air carriage contractors shall bring a list of air carriers that are subject to an operating ban in the Community to the attention of passengers via their website. This list is available at http://air-ban.europa.eu

In accordance with the Regulation (EC) No 2111/2005, article 11, the air carriage contractor shall inform the passenger of the identity of the operating air carrier upon reservation. Where the identity of the operating air carrier is not yet known at the time of reservation, the air carriage contractor shall ensure that the passenger is informed of the name of the air carrier that is likely to act as operating air carrier on the flight concerned. We do this by listing carriers. You will find the list in question hereunder.

The majority of the destinations is flown by the Airline company Tui Airlines Belgium N.V., with headquarters at Ringweg – Luchthavengebouw 45, B-1930 Zaventem (België), company number 0861.741.466, also known under the trade name “Jetairfly”. Some destinations are operated in collaboration with Freebird Airlines, Jet4U, TC Airlines, Condor, Arkefly, Luxair, Hamburg International, Hellas Jet, Nouvelair, LTE and Transavia.

Complaints will only be taken into consideration if they were submitted within the prescribed period of time and if they are proven.
All complaints and relevant information must be notified in writing to Jetair’s administrative office within 30 days after the date of the flight. Adress : Gistelsesteenweg 1, B-8400 Oostende (Belgium).

Complaints will only be treated in Dutch or French.

Any reimbursement by Jetair will be done in the same way as was used to pay the booking, that is through the travel agency, or, in case of a direct booking, on the credit card or bank account that was used to make the payment.

a) In case of damage to registered baggage, no complaints will be accepted if the traveller did not complete a complaints form within 24 hours after his/her arrival or at the latest within 24 hours after the baggage was delivered to him/her.
b) In case of a delay in the delivery of the baggage, the complaint will not be taken into consideration if the complaints form was not completed immediately upon arrival at the destination.
In case of a delay in the delivery of baggage, Jetair will pay € 60 for each missing piece of baggage after 24 hours and again € 60 after 72 hours, provided that receipts are submitted for essential goods purchased by the traveller and that the traveller does NOT have his place of residence in the country in which the claim is filed. These amounts will not be paid in case of a return flight.

The carrier will not accept any responsibility for damage to hand baggage, unless the damage was the consequence of a fault of the carrier.

If the traveller does not comply with the transport conditions, the transport agreement will be terminated automatically, without formal notice of default; in that case, Jetair is entitled to all amounts received.

No staff member, agent or representative of Jetair or the air carrier is authorised to alter, adjust or delete any of the stipulations of the present transport conditions.

Disputes are exclusively subject to Belgian law. Only the Belgian courts have jurisdiction.

Even though article 47 of the Act on Market Practices and Consumer Protection provides a cancellation period of 14 calendar days for distance selling, this right of retraction does not apply to contracts entered into through the website.