More practical information

A credit card is required for bookings via the internet or the call center. Jetairfly.com accepts Mastercard or Visa credit cards or American Express. You can also pay with Bancontact/Mister Cash if you are using homebanking from one of the following banks: Dexia, ING, Fortis, KBX, Axa, VDK or Argenta.

The full amount is paid when you book your flight. For all reservations through Jetairfly.com we charge an administration fee of € 15 per booking

 

Your credit card offers you a safe way to pay via the internet. Another possibility is to make your booking by telephone via our booking department.
We use the latest SSL technology (Secure Socket Layer) to secure your credit card information and other confidential information when you book flights at www.Jetairfly.com
At this moment, SSL is the safest method for sending credit card data or other confidential information via the internet. If your browser supports SSL, you should select the option 'Secured mode" when you want to confirm your booking. This technology secures your credit card information and your personal data. If the possibilities of your browser are limited, you can use the non-secured mode. However, we advise you to update your browser to the latest version or to use a browser allowing you to conclude transactions via the internet without worries.


Below, we will explain a few steps in the safety procedure, in order to ensure that you have full confidence in the procedure when you book Jetairfly.com flights via the internet.
• The secured software (SSL) guarantees that all confidential information, including personal and credit card data, can only be exchanged between yourself and Jetairfly.com and that no third party has access to these data.
• All historical information relating to credit card, name and address is saved on a secured server. After having completed the transaction, we delete all personal data of our clients and all credit card data from our web servers. That is why you have to fill in the data each time you book via the internet.

If you do not have a credit card, you can book via a travel agency co-operating with Jetairfly.com. You will have to pay the full price when booking your flight.


 

You make your booking via the internet www.Jetairfly.com
After having booked and paid, you will receive a confirmation and a booking number by e-mail. This booking number is a unique number and is the only way to have access to your file. You should therefore keep your booking number in a safe place. The confirmation indicates the times of departure and arrival (subject to change) as well as useful information about the further booking procedure.
You can always consult your booking via the item 'My Jetairfly.com'.
This confirmation is not accepted as a valid travel document.
2 Weeks before your departure, you can download the travel documents via the item 'My Jetairfly.com', or they can be kept for you at the Jetairfly.com desk at the airport. Your booking confirmation will inform you in detail.
If you chose to make your booking via a travel agency then you will receive your travel documents from your travel agent.
You make your booking via the call center +32 70 22 00 00
If you make your booking via the call center, you will receive your confirmation by post(*) after having made the payment. The confirmation indicates the times of departure and arrival (subject to change) as well as useful information about the further booking procedure. The only thing you will still have to do is to check the final times of departure and arrival. This is possible 1 day before departure :
• via the Jet Access Voice speech service (24 hours a day, 7 days a week) +32 59 56 60 56 (Dutch) or +32 59 56 60 50 (French);
• via our call center (during office hours);
• via our web site (item 'My Jetairfly.com').
The travel documents will be available at the Jetairfly.com desk on the date of your departure.
(*) If you indicate an e-mail address when booking the flight, we will send you a confirmation by e-mail and in some cases you will obtain your travel documents via the item 'My Jetairfly.com' on our website www.Jetairfly.com, or they can be kept for you at the Jetairfly.com desk at the airport. Your booking confirmation will inform you in detail.
You make the booking via a travel agency
If you chose to make your booking via a travel agency then you will receive your travel documents from your travel agent.

For passengers departing from Belgium(Brussels airport, Luik, Oostende (Bruges) or Charleroi) the transfer to the airport is never included in the price. 

Almost all destinations offer the possibility to book a rental car at very interesting rates. If you want to rent a car at an advantageous price, go to the start page of this site and click on the button "CARHIRE".

The traveller is at all times allowed to cancel the agreement as a whole or in part. If the traveller cancels the agreement on account of a circumstance for which he/she is responsible, he/she will compensate Jetair and/or the carrier for any losses suffered as a result of the cancellation and he/she will receive a reimbursment fixed in advance.
The traveller should inform Jetair of the cancellation before the date of the flight, via his travel agent, if any, with indication of the reference number of the booking(s). The cancellation can only be processed on workdays during business hours (monday till saturday included from 9 until 17 hours). Cancellations outside this period will be deemed to have been sent on the next workday.

The reimbursment depends on the time of the cancellation and is per person. 
• Until the day before the date of departure included, the reimbursment amounts to € 12,50 per person and per cancelled flight.  No reimbursement possible when ticketprice is lower than €12,50)
• On the flight date itself or in case of non-presentation for the flight that was booked (no show), no refund is possible. Important: in case of a no show on the outgoing flight Jetair reserves the right to cancel the corresponding return flight without indemnification for the traveller, unless he reconfirms this flight explicitly to Jetair within 48 hours. Such confirmation cannot be considered if one way flights to or from the destination in question are not allowed.
The above mentioned cancellation fees are not applicable in case of article 10.3.

Cancellation of meals, Special Service Request (assistance, sporting material, pets,...), transfers, comfort class and other additional services :

Rental cars reserved with Jetairfly.com flights within one and the same reservation can be cancelled by paying € 25,00 administrative costs if more than one week before departure and 3 times the 24 hours price if less than 1 week before departure.

Optional insurance policies cannot be cancelled.

A ticket or a booking cannot be transferred without the prior written consent of Jetair.

If the traveller requests another change, Jetair is entitled to charge the costs resulting from the change in addition to a possible increase in the price of the flights and/or the additional services.
The costs are charged for each person and each changed section of the flight (‘leg’). 

1) Short and medium haul flights:

• Until 3 days before the flight date (check-in date): € 50 pp./ way. If the new fare is greater than the initial one the price will be adjusted. If the new fare is lower than the initial one there will be no refund; the cost will be maintained;

Change of meals, Special Service Request (assistance, sporting material, pets,...), transfers, comfort class and other additional services :

* All services mentioned under this point can be modified. No modification costs will be applied.

Rental cars reserved with Jetairfly.com flights within one and the same reservation can be modified by paying € 25,00 administrative costs if more than one week before departure and 3 times the 24 hours price if less than 1 week before departure.

See the item "PAYMENT".

Jetairfly.com guarantees that all confidential information, including personal and credit card data, can only be exchanged between yourself and Jetairfly.com and that no third party has access to these data

The times of arrival and departure are always indicated in local time. This means that in order to determine the actual duration of the flight, you should take into account the (possible) difference in time between the place of departure and your destination.

You are expected at the check-in desk at the latest 120 minutes before departure. (180 minutes on long distance flights)

Check-in closes 45 min. before departure.

Jetairfly.com provides information and assistance at the airport. In order to benefit from this service, you should go to the Jetairfly.com (Jetair) desk upon your arrival at the airport. Our hostess will be glad to tell you where you can check in for your flight. You should leave your luggage at the check-in desk of the airline company, where you will receive your boarding pass. See also the item "TERMINOLOGY".

When you travel with Jetairfly.com, you are always welcomed by a World of TUI host(ess) : upon departure at our desks at Brussels Airport or the airports of Liège, Charleroi and Ostend (Bruges), and upon arrival or departure at all other airports. At some far destinations, you will be assisted by a local representative.

Travellers who are not Belgian nationals are advised to make inquiries with the relevant authorities (embassy or consulate) about the formalities that must be accomplished for the countries to which they will be travelling.

For almost all short and medium haul destinations, you can decide if you want to reserve meals on board.

According to their age, unaccompanied minors can or have to apply for assistance during the embarkation, the flight and at the destination airport.
Assistance must be applied for on reservation. There is a € 30 fee per leg and per child (except for destination Casablanca: € 60).

In case the assistance has not been applied for at reservation, there is in addition a supplement of € 7,50 per flight and per child at the airport.
The special form 'UM' must be completed and sent to the carrier 2 weeks before the flight date. The minor must present himself at the airport in due time at the carrier's desk or at the check-in.

Children under the age of 5 must always be accompanied by an adult aged 18 years or older.

Unaccompanied minor (UM): for children between the ages of 5 and 11, an application for assistance is mandatory in case they are not accompanied by an adult aged 18 years or older.

Young passenger (YP): for youngsters between the ages of 12 and 17, assistance is optional (to be applied for).

1.  The baggage transported free of charge is limited to the weight indicated on the (master)ticket. Overweight will be charged by the air carrier upon check-in. The weight of a travelling case is limited to 32 kg.

When travelling with Jetairfly each paying passenger is allowed to take 20 kg of baggage on short and medium haul flights, 25 kg on long haul flights (Comfort class : 30 kg) *.

Infants less than 2 years : 20 kg (except for Casablanca: 0 kg)

 

The baggage allowance is only valid per person. The reservation of an additional seat for a single person, for example to improve comfort, does not entitle the passenger to carry extra baggage. 

 

2. !! Overweight beyond the normal allowed luggage can be reserved in advance (until 3 days before departure) on Jetairfly (JAF) and Freebird (FHY) flights. (to a maximum of 20kg pp.)

The carrier does not accept any responsibility for valuable, fragile and/or perishable goods transported in the registered baggage.

 

* Long haul flights : to Cuba,  Dominican Republic, Jamaica, Mexico, Zanzibar, Thailand and Kenya.

Hand-baggage is also subject to restrictions.
For obvious reasons of safety and with a view to the comfort of the passengers, only one piece of hand-baggage is allowed per passenger. Hand- baggage is baggage that you keep with you during the flight. The dimensions must be small (55 x 40 x 20 cm, total of the dimensions maximum 115 cm) and its weight cannot exceed 6 kg (if Comfort Service booked on long haul flights 10 kg per passenger).

Hand-baggage exceeding these dimensions and/or this weight will be refused at the boarding gate.

Sometimes the exceeding amount of  hand-baggage can be transported in the baggage compartment, subject to additional cost.
Infants (babies under the age of 2) are not allowed to have any hand-baggage. See art. 8.2.2. (Transport Conditions  http://www.jetairfly.com/flight/conditions-of-transport/en/) regarding the transport of prams, strollers and (car-) carrying baskets.

The transport of sports equipment has to be notified upon booking. The corresponding cost is added to the price of the ticket. If only notified at the airport the charge is increased by € 7,50 per piece and per leg as administrative costs. Moreover there is a risk that the transport will be refused due to the limited cargo capacity of the aeroplane.
The carrier rejects all liability for the eventual refusal of import of the equipment by the local customs.
Mopeds, motorcycles, electric bicycles and jet skis are not transported.
The rules below only concern flights operated by Jetairfly or Freebird (destination Turkey). The price could also be different. For other airlines the ‘Special requests’ have to be confirmed. Payment is due at the airport.

You should mention this when booking your flight. 
Specific instructions:
• the front wheel must be detached and fastened to the frame;
• the pedals must be folded back;
• the tyres must be deflated;
• the handlebars must be aligned with the frame;
• the bicycle must be provided with a protective cover.
The transport of CO2 cartridges used to inflate bicycle tyres is forbidden.

You may be asked to open your bag with sports equipment at the check-in. In case of refusal or abuse the applicable rate for overweight baggage will be charged, without any right to reimbursement of the fee for sports equipment.

Golf bag (max 25 kg, 1 per passenger): € 30 per leg.

(for destination Casablanca : € 60 per leg)
If you pack your golf equipment in a special bag, even if the total weight is less than the authorised weight, you will have to pay the fee.
If you pack your golf/diving equipment in a normal bag (80 x 60 x 25 cm, total of the dimensions maximum 158 cm) it will be considerated as regular baggage. You will only have to pay the overweight according to the applicable rates.

You may be asked to open your bag with sports equipment at the check-in. In case of refusal or abuse the applicable rate for overweight baggage will be charged, without any right to reimbursement of the fee for sports equipment.

Diving equipment (max 20 kg, 1 per passenger): € 20 per leg (Casablanca : € 60). Without notification during the booking, this amount is increased at the airport by € 7,50 per piece and per leg. Moreover there is a risk that the transport will be refused due to the limited cargo capacity of the aeroplane.
Specific instructions:
• oxygen cylinders must be empty;
• no lead for lead belts;
• diving lamps should be carried as hand baggage, on condition that the bulb is removed and packed separately;
• diving torches with elongated batteries can be considered as a weapon and are possibly refused as security measure at the airport.
If you pack your diving equipment in a special bag, even if the total weight is less than the authorised weight, you will have to pay the fee.
If you pack your diving equipment in a normal bag (80 x 60 x 25 cm, total of the dimensions maximum 158 cm) it will be considerated as regular baggage. You will only have to pay the overweight according to the applicable rates.

Kite or surfboard (max 30 kg): € 40 per leg (€ 60 for destination Casablanca). 1 per passenger.
Specific instructions:
• sail, boom and sectional mast to be packed compactly.

Rubber dinghy and paraglide (max 15 kg, 1 per passenger): € 10 per leg. 

Ski equipment, snowboard, waterski (max. 10 kg, 1 per passenger): free of charge

All travelers must be in possession of the required documents for transportation of pets.

Pets, that are travelling with their owner within Europe need to be in possession of a European passport (available at the veterinary surgeon). This form replaces the series of international documents that were necessary to prove that the pet had been vaccinated against rabies. For identification purposes the pet needs to have a chip or a tattoo. Sweden, Great Britain and Ireland demand additional vaccinations against rabies, ticks and tapeworms. Furthermore, a blood test needs to prove that the animal holds a sufficient amount of antibodies against rabies in its blood.

Info: http://www.diplomatie.be or at your veterinary surgeon, who has delivered the passport.

For the destination Cyprus, an extra treatment is required for echinococcus (parasite in the stomach and the intestine) and ticks between 48 and 24 hours before departure. This treatment must be mentioned in the passport.

The presence of an animal has to be announced during the booking procedure. The number of small dogs and cats in the passenger compartment is limited. For transport of pets in the baggage compartment, a fixed rate is applied, payable on booking.
If the presence of the animal was not mentionned on beforehand, the price payable at the airport is increased by an administrative cost of € 7,50 per animal and per leg.
No small dogs or cats are allowed in the passenger compartment on long haul flights.
A guide dog is always allowed to travel in the passenger compartment, regardless of the weight (with the necessary equipment and not possible on flights from non-EU countries to Charleroi, as this airport is not an officially recognised border inspection post for live animals). However, it must be kept on a leash and be muzzled.
The rules below only concern flights operated by Jetairfly or Freebird (destination Turkey). As no appropriate cargo hold for pets is available on the aeroplanes of Freebird, only small dogs and cats can be transported in the passenger cabin.
For other airlines the ‘Special requests’ have to be confirmed. Payment is due at the airport.

A limited number of small dogs and cats (1 per passenger, max. 3 per flight) is transported free of charge in the passenger cabin (Except on long haul flights and not possible on flights from non-EU countries to Charleroi, as this airport is not an officially recognised border inspection post for live animals).
The animals may be transported in the passenger compartment provided that:
• they are at least 8 weeks old;
• they are transported in a hygienic, watertight bag or basket (total of the dimensions max. 115 cm), big enough so the animal can still stand up.

• the animal, including bag may not exceed 6 kg.
• the animal cannot disturb other passengers in any way;
• female animals are not pregnant.

For the transport of pets in the baggage compartment* the animal needs to be at least 8 weeks old.

A fixed rate of € 50 par animal and per leg is applied, payable on booking.
The cage must be large enough for them to move without being hampered and be made of plastic or metal. 

* Not possible on flights from non-EU countries to Charleroi, as this airport is not an officially recognised border inspection post for live animals. 

Jetairfly.com makes every possible effort to ensure that you experience no problems on your trip. If you do have a complaint, you will find the relevant procedure in our transport conditions.

 

Sometimes, the jargon of the tourist sector differs from the common meaning of the words.
Boarding pass: At the check-in desk, you produce your ticket and you receive your boarding pass. This document allows you to pass customs and to board the aeroplane. Your boarding pass indicates the gate number and the time at which you should be at the gate. It also mentions your seat number on the aeroplane.
Check-in: when you arrive at the airport, you should first check the screens to see next to which row your flight is indicated. Your check-in desk is situated in that row. This is the first place you should go to upon your arrival. You will receive a boarding pass upon production of your tickets and your identity documents.
Direct flight: a direct flight means that you travel to your destination on board one and the same aeroplane. It is possible, however, that you will make an intermediate landing for technical reasons (e.g. refuelling) or for operational reasons (e.g. embarkation and disembarkation of passengers at another destination). Sometimes you are requested to leave the aeroplane and sometimes you can stay on board. Usually, there is only one intermediate landing during your flight. See also 'non-stop flight'.
Gate: This is the place at the airport where you board the aeroplane. All airports use letters and numbers to indicate the gate. The letter refers to a part of the building, the number refers to the gate in that part of the building. Make sure that you are at the gate at least 20 minutes before departure.
Non-stop flight: is a flight that does not include an intermediate landing before your reach your final destination (see also 'direct flight').
Pax: this term refers to a passenger. E.g. 3 pax = 3 persons.
PO (Purchase Order): this is the booking number for your reservation. One file = one PO number.
Flight number: is indicated on your ticket and consists of letters and numbers. The letters refer to the air carrier, the numbers refer to the actual flight number. Outward and return flights always have different flight numbers.
Voucher: a document that entitles you to certain services. The person/company issuing the voucher undertakes to pay the supplier for the services described.


 

The liability of the air carriers is limited by international conventions.

The liability of Community air carriers is regulated by the Montreal Convention (1999), the regulation (EC) No 2027/99 (amended by regulation (EC) No 889/2002, and the regulation (EC) No 261/2004.
This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention.
COMPENSATION IN THE CASE OF DEATH OR INJURY
There are no financial limits to the liability for passenger injury or death. For damages up to 113.100 Special Drawing Rights SDRs (approximately € 147.000) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.
ADVANCE PAYMENTS
If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16.000 SDRs (approximately € 18.000).
PASSENGER DELAYS
In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4.694 SDRs (approximately € 5.250).
BAGGAGE DELAYS
In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1.131 SDRs (approximately € 1.470).
DESTRUCTION, LOSS OR DAMAGE TO BAGGAGE
The air carrier is liable for destruction, loss or damage to baggage up to 1.131 SDRs (approximately € 1.470). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.
HIGHER LIMITS FOR BAGGAGE
A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.
COMPLAINTS ON BAGGAGE
If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.
LIABILITY OF CONTRACTING AND ACTUAL CARRIERS
If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.
TIME LIMIT FOR ACTION
Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.

If the journey involves an ultimate destination or stop in a country which did not subscribed the Montreal Convention, the Warsaw Convention° is applicable, unless the flight is operated by a Community air carrier.
° This is the convention for the unification of certain rules relating to international carriage by air, agreed at Warsaw in 1929, or named convention as modified at The Hague in 1955 and /or Montreal in 1975. In case of decease or body injury as well as in case of destruction, loss of, or damage or delay to baggage, the liability of air carriers is limited by this convention.

Should the carrier suffer any damages due to the passenger’s failure to comply with any requirement as stated in these transport conditions, or due to any other shortcoming that can be attributed to the passenger, the passenger will reimburse the carrier.